Salary packaging support in response to COVID-19


We are still here and ready to help you get the most from your salary packaging benefits.
In line with Government recommendations, many companies are operating working from home arrangements and major phone networks are experiencing intermittent issues. 
As a result, your ability to contact us, and for us to contact you, may be impacted from time to time. We apologise if this affects our ability to handle your call in a timely manner.


There will be no disruption, provided you activate your EML Card.  It’s important that you do this as soon as you receive your email and link from EML to ensure you are set up before the end of the FBT year (ending 31 March 2020). You may not have access to salary packaging funds if your card is not activated.

There may be a delay in accessing the remaining funds from your Westpac Card after the 31st of March. To avoid delays and disappointment please ensure you spend all remaining funds well before the 31st.