Frequently asked questions for employees
What are the benefits and features of the EML Salary Packaging Mastercard®? How does 2 benefits under 1 card work? How will I get a new card? How will I receive my new card? Where does the new card get delivered? How long does the card take to deliver? How do I activate my new card? Can I activate my card on any web browser? How do I check my card balance? Can I add the card to my Google or Apple Wallet? Can I use my card to make ongoing regular payments? I am salary packaging general living expenses; can I use my card to make BPAY payments? Can my card be used overseas? What are the fees for the card? How does the Everyday Savings Program work? How do I reveal / change my PIN? What happens if I enter the wrong PIN when making a transaction? My card has been lost/stolen. What do I do? Where do I go for further questions? What can our PBI Solution Card Customer service team help you with? Why have I been asked to provide identity documents for my salary packaging card? When to speak to your Employer or Salary Packaging provider? How do I close my PBI Solutions card account? What happens to my card when I leave my employer? How can I download my card statements? 