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Frequently Asked Questions
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Frequently Asked Questions
Frequently asked questions for employees
What are the benefits and features of the EML Salary Packaging Mastercard®?
How does 2 benefits under 1 card work?
How will I get a new card?
How will I receive my new card?
Where does the new card get delivered?
How long does the card take to deliver?
How do I activate my new card?
Can I activate my card on any web browser?
How do I check my card balance?
Can I add the card to my Google or Apple Wallet?
Can I use my card to make ongoing regular payments?
I am salary packaging general living expenses; can I use my card to make BPAY payments?
Can my card be used overseas?
What are the fees for the card?
How does the Everyday Savings Program work?
How do I reveal / change my PIN?
What happens if I enter the wrong PIN when making a transaction?
My card has been lost/stolen. What do I do?
Where do I go for further questions?
What can our PBI Solution Card Customer service team help you with?
Why have I been asked to provide identity documents for my salary packaging card?
When to speak to your Employer or Salary Packaging provider?
How do I close my PBI Solutions card account?
What happens to my card when I leave my employer?
How can I download my card statements?